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How we collect, use, and protect your data at CardGrade.
Last updated: January 15, 2025
At CardGrade, we take your privacy seriously. This policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
When you create an account, we collect your name, email address, and payment information. This information is necessary to provide our services and process transactions.
When you upload card images for analysis, we process these images through CGI Vision AI. Images are stored securely and used only to provide grade predictions and improve our AI models.
We collect information about how you use CardGrade, including pages visited, features used, and analysis history. This helps us improve our services and provide a better experience.
We collect device information including browser type, operating system, and IP address for security purposes and to optimize our service for your device.
We use your information to operate CardGrade, process card analyses, manage your account, and handle payments. This is essential for delivering the services you request.
Card images and analysis data may be used to train and improve CGI Vision AI. This helps us increase accuracy and add new features. You can opt out of this in your account settings.
We may send you service-related emails, including account notifications, analysis results, and important updates. You can manage your email preferences in your account settings.
We use collected information to detect and prevent fraud, abuse, and security threats to protect our users and services.
We use trusted third-party services for payment processing (Stripe), email delivery, and analytics. These providers are bound by contractual obligations to protect your data.
We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of CardGrade, our users, or others.
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you of any such change and your choices regarding your data.
We do not sell your personal information to third parties. Your data is never shared for advertising purposes without your explicit consent.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We employ industry-standard security measures to protect your information.
Access to user data is strictly limited to authorized personnel who need it to perform their job functions. We maintain comprehensive audit logs of all data access.
We are SOC 2 ready and follow security best practices. Regular security audits and penetration testing help ensure our systems remain secure.
We have procedures in place to detect, respond to, and recover from security incidents. In the event of a data breach, we will notify affected users promptly.
You can access and download your data at any time through your account settings. We provide your data in a portable format upon request.
You can update your account information at any time. If you believe any information we hold is inaccurate, please contact us.
You can request deletion of your account and associated data. Some data may be retained for legal or legitimate business purposes.
You can opt out of AI training, marketing communications, and certain data collection through your account settings.
We use essential cookies to operate our service, including session management and security features. These cannot be disabled.
We use analytics cookies to understand how users interact with our service. You can opt out of analytics tracking in your browser or account settings.
We use cookies to remember your preferences, such as theme settings and language selection, to provide a personalized experience.