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Our policy on refunds, cancellations, and billing at CardGrade.io.
Last updated: August 10, 2026
CardGrade.io is operated by TCG Treasury LLC, a Pennsylvania limited liability company, doing business as CardGrade.io. References to “CardGrade” below mean TCG Treasury LLC. CardGrade purchases are billed by one of three partners: Apple (App Store) and Google (Google Play) for purchases made inside the mobile app, and Paddle — our merchant of record — for developer API subscriptions purchased on this website. Purchases billed by Paddle carry a 14-day refund window. Purchases billed by Apple or Google follow that store's refund process, and we will always help you identify a charge and point you to the right place. This policy explains how each channel works.
Subscriptions and credit packs bought inside the CardGrade iOS or Android app are billed by Apple (App Store) or Google (Google Play). CardGrade never receives or holds your card details for these purchases, and the store that billed you also processes any refund.
Developer API subscriptions (API Starter, API Growth, API Scale) purchased on cardgrade.io are sold and billed by Paddle, our merchant of record. Your order is with Paddle as an authorized reseller of CardGrade, and Paddle's Buyer Terms apply alongside this policy.
CardGrade operates on a credit-based system. Credits are consumed when you submit a card for AI analysis. Pack credits never expire; subscription credits refresh with each billing cycle.
If you are not satisfied with a purchase billed by Paddle, you may request a full refund within 14 days of the transaction. Refunds are issued to your original payment method.
Email support@cardgrade.io with the email address on your receipt, or contact Paddle directly at paddle.net using the link in your receipt email. Refund requests for Paddle-billed purchases are processed by Paddle in accordance with the Paddle Buyer Terms.
You can cancel an API subscription at any time, effective at the end of your current billing period, through the Paddle buyer portal linked in your receipt email or by contacting us. You keep access and your remaining request allowance until the period ends, and you will not be billed again after that.
Refunds for purchases billed by Apple are requested at reportaproblem.apple.com; refunds for purchases billed by Google are requested through your Google Play order history. Each store applies its own refund rules and makes the refund decision for charges it processed. If you are unsure which store billed you or what a charge was for, contact us and we will help you identify it.
Cancel an App Store subscription in your Apple Account subscription settings, or a Google Play subscription in Google Play subscription settings. Cancellation takes effect at the end of the current billing period (or trial), and you keep access and any remaining subscription credits until then. Pack credits you purchased are unaffected by cancelling a subscription.
If you believe you were charged in error, contact our support team at support@cardgrade.io as soon as possible. Include your account email and transaction details. We will investigate and correct legitimate billing errors promptly, and help route store-billed charges to the right place.
Billing error reports are reviewed within 5 business days. Corrections for verified billing errors are issued to the original payment method.
If your actual professional grade (from PSA, BGS, or CGC) differs from our AI prediction by more than 2 full grades, the credit used for that grading is automatically refunded to your pack credits.
After receiving your professional grade, visit the grading detail page for that card and enter your actual grade and grading company. The system compares your result to our prediction and issues a credit automatically if the difference exceeds 2 grades.
Each grading allows one actual grade submission. The grading must have a completed status. Refunded credits are added as pack credits, which never expire.
If a service outage prevents you from using purchased credits for an extended period, contact support with details and we will put it right — through credit extensions or another remedy appropriate to the situation.
Bonus and promotional credits (welcome credits, loyalty bonuses, and credits earned via referrals, ads, or reviews) are free gifts with no cash value, so there is nothing to refund for them — they simply sit in your account until used.
We strongly encourage you to contact support@cardgrade.io before filing a chargeback or payment dispute with your bank — we resolve billing concerns quickly and fairly, and a direct conversation is almost always faster than a dispute process. For Paddle-billed purchases you can also contact Paddle at paddle.net.